Refund policy

Please read our policies carefully before making a purchase.

All Sales Are Final

We do not accept returns, exchanges, or refunds for any reason, including but not limited to:

• Change of mind
• Incorrect orders placed by the customer
• Dissatisfaction with the product
• Shipping delays caused by delivery companies

Build Your Own Box Policy

We do not sell individual items without a box. Any order that does not include a box will either be updated to include a box or canceled.

Minimum Order Requirement

• All orders must meet a minimum value of 15 JDs.
• Orders below this amount will be canceled or adjusted according to store policies.
  

Damaged or Defective Items

In the rare event that you receive a damaged or defective product, please contact our support team at contact@giftaboxjo.com on the same day of receiving your order. We will review your case and determine if a replacement is applicable.

Shipping & Delivery

• Delivery times are estimated and may vary depending on the carrier.
• During busy seasons, such as Christmas, delivery delays may occur.
• We are not responsible for delays caused by the delivery company.
• Please check your order upon arrival. Damaged or missing items must be reported within 24 hours.

Acknowledgment

By completing a purchase on our website, you acknowledge and agree to this policy, including our Build Your Own Box Policy, Minimum Order Requirement, and Refund & Return Policy.

For assistance or questions before placing an order, reach out to contact@giftaboxjo.com.